Returns & Refund Policy

We Understand Your Concerns!

At Glass Hub, we are committed to delivering quality products to your doorstep with proper packaging and care. We take every reasonable step to ensure that your order is inspected and packed securely before dispatch.

However, in the rare event that you receive a damaged, defective, or incorrect product, we are here to help.

In Short

  • We strive to deliver products in good condition.

  • If you receive a damaged, defective, or incorrect product, please contact us within 24 hours of delivery with clear photographs.

  • Our team will review your complaint and provide a replacement or full refund, if applicable.

Contact Glass Hub:

📱 WhatsApp: +91 85074 71111

📧 Email: glasshub1111@gmail.com

Returns & Replacements

If you receive a damaged, defective, or incorrect product, please inform the Glass Hub customer support team within 24 hours of delivery.

Kindly share the following details:

  • Clear photographs of the damaged, defective, or incorrect product.

  • Your order number and relevant order details.

  • Photographs of the packaging, if possible.

Please send these details through the official WhatsApp number or email address provided on the Glass Hub website.

Once your complaint has been reviewed and verified, Glass Hub may arrange a replacement or initiate a refund if a suitable corrective solution is not possible.

Products that are not damaged, defective, or incorrect may not be eligible for return or replacement, subject to applicable law.

Refund Policy

If your order qualifies for a refund, the refund will be processed according to the following guidelines:

  • Online Payments / Card Payments: For eligible orders paid online through a credit card, debit card, UPI, net banking, or other supported payment methods, the refund will generally be initiated within 15–20 working days of approval. The refund will be processed to the original payment method or through another suitable method, subject to payment provider procedures.

  • Promotional Code or Store Credit: In certain cases, Glass Hub may offer a promotional code or store credit instead of a monetary refund, where applicable and permitted by law.

  • Promotional Code Usage: Once a promotional code has been used, it cannot be reactivated if the order is subsequently cancelled by the customer or Glass Hub, except where required by applicable law or expressly approved by Glass Hub.

  • Refund Processing Time: The time taken for the refunded amount to appear in your account may vary depending on your bank, card issuer, or payment service provider.

All refunds are subject to verification and the applicable refund, return, replacement, and cancellation conditions.

Order Cancellation Policy

Cancellation During Manufacturing or Processing

Orders may be eligible for cancellation during the manufacturing or processing stage. To request a cancellation, please contact the Glass Hub customer support team through the official WhatsApp number or email address listed on our website.

If the cancellation is approved, any eligible advance payment will be refunded according to our Refund Policy.

Customized, personalized, or made-to-order products may be subject to additional cancellation restrictions.

Cancellation After Shipping

Once an order has been dispatched from our facility, cancellation may no longer be available. Please contact our customer support team if you have questions about your order's shipping status.

If a product arrives damaged, defective, or incorrect, the issue will be handled under our Returns & Replacements Policy.

Cancellation at the Time of Delivery

Due to the fragile nature of certain glass products, cancellation or refusal of delivery may not be accepted at the time of delivery, except where required by applicable law or where an approved exception applies.

Customers are advised to inspect the external packaging and report any visible damage to our support team.

Cancellation After Delivery

Products are generally not eligible for return after delivery, except in cases involving damaged, defective, or incorrect products, or where otherwise required by applicable law.

If you receive a damaged, defective, or incorrect product, please report the issue within 24 hours of delivery and provide clear photographs along with your order details.

After verification, Glass Hub will determine the appropriate resolution, which may include a replacement or refund, where applicable.

Contact Us

For questions regarding returns, refunds, replacements, or order cancellations, please contact Glass Hub using the official customer support details provided on our website.

Brand: Glass Hub

WhatsApp: +91 85074 71111.

Email: glasshub1111@gmail.com