Terms of service

Returns or Replacements: 

At Glass Hub, we are committed to providing quality products and ensuring customer satisfaction.

  • Damaged, Defective, or Incorrect Products: If you receive a damaged or defective product, or a product that does not match the specifications of your original order, please notify the Glass Hub team within 24 hours of delivery. Please share clear pictures or videos of the product along with your order details through our official WhatsApp number or customer support email.

  • Replacement or Refund: After reviewing your complaint, Glass Hub may offer a replacement or initiate a refund, depending on the nature of the issue and the availability of a suitable corrective solution.

  • Reporting Time: Damage, defects, or incorrect products must be reported within 24 hours of delivery. Claims reported after this period may not be eligible for a replacement or refund.

  • Product Condition: Customers are requested to inspect their products carefully upon delivery and retain the original packaging until the product has been checked.

  • Contact Information: To report an issue, please contact us using the official contact details provided on the Glass Hub website.

Cancellation Policy

Cancellation Before Delivery

Customers may request cancellation of an order before delivery by contacting Glass Hub through the official customer support channels.

Please note that orders for customized, personalized, or made-to-order products may not be eligible for cancellation once production or processing has started.

Refund for Cancelled Orders

If an order is successfully cancelled before dispatch or delivery, any eligible advance payment will be refunded according to our applicable refund policy and payment provider's processing timelines.

If an order has already been dispatched, cancellation may be subject to the shipment status and the applicable cancellation conditions.

Cancellation at the Time of Delivery

Due to the fragile nature of certain glass products, customers are requested to inspect the external packaging and product condition carefully upon delivery.

Refusal of delivery or cancellation at the doorstep may not be accepted in every situation. If a product arrives damaged, defective, or incorrect, please report the issue to Glass Hub within 24 hours of delivery with supporting photographs or videos.

Cancellation After Delivery

Once a product has been delivered, it may not be eligible for return or cancellation unless it is damaged, defective, incorrect, or otherwise covered by the applicable policy or law.

If you receive a damaged, defective, or incorrect product, please contact the Glass Hub team within 24 hours of delivery. After reviewing the issue, we will determine whether a replacement, refund, or another appropriate resolution is available.

Location-Specific Cancellation Conditions

Cancellation, return, and replacement conditions may vary depending on the product category and delivery location. For clarification regarding your order, please contact Glass Hub customer support before placing your order.

SMS/MMS Mobile Message Marketing Program Terms and Conditions

Glass Hub (hereinafter referred to as “we,” “us,” or “our”) may offer a mobile messaging program (the “Program”) through which customers can receive SMS or other mobile messages, subject to these Terms and Conditions.

We may modify, suspend, or discontinue the Program or any of its features when necessary, subject to applicable laws and regulations.

Program Description

Customers may choose to opt in to receive messages from Glass Hub through website forms or other supported subscription methods.

Depending on the customer's consent and subscription preferences, messages may include order updates, delivery notifications, customer service information, promotional offers, discounts, product announcements, and other relevant communications.

Consent to receive promotional messages is not a condition of purchasing any product or service from Glass Hub.

Message Frequency and Charges

Message frequency may vary depending on your interaction with Glass Hub and your selected communication preferences.

Standard message and data rates may apply according to your mobile network provider's plan. You are responsible for any charges imposed by your wireless carrier.

Opting Out of Messages

If you no longer wish to receive promotional messages from Glass Hub, you may opt out by replying STOP to a supported message, where available.

After processing your request, you may receive a confirmation message. Opting out of promotional messages will not necessarily prevent essential transactional communications related to existing orders or services where such communications are permitted by law.

You may also contact Glass Hub customer support to manage your communication preferences.

Help and Support

If you need assistance with the mobile messaging Program, reply HELP to a supported message, where available, or contact Glass Hub using the official customer support details listed on our website.

Mobile Number Accuracy

By subscribing to the Program, you agree to provide a valid mobile number and keep your contact information accurate and up to date.

If your mobile number changes, please update your information and opt out using the available procedure before transferring or discontinuing use of the previous number.

Glass Hub is not responsible for messages sent to an incorrect number because of inaccurate or outdated information provided by a customer, except where applicable law requires otherwise.

Message Delivery

Mobile messages may be delayed, interrupted, or undelivered because of network conditions, carrier restrictions, technical problems, or other circumstances beyond our reasonable control.

Glass Hub does not guarantee that every message will be delivered successfully or on time.

Privacy and Data Protection

Information collected through the mobile messaging Program will be handled in accordance with our Privacy Policy and applicable data protection laws.

We do not require consent to promotional SMS messages as a condition of purchasing products. Mobile messaging consent and related information will be handled in accordance with applicable legal requirements.

Age Restrictions

You must be legally permitted to use our website and participate in the Program under the laws applicable to you. If you are under the age of majority in your jurisdiction, you must have the required permission from your parent or legal guardian.

Changes to These Terms

Glass Hub reserves the right to update these Mobile Message Marketing Terms and Conditions when necessary. Updated terms will be published on our website, along with the revised effective date where appropriate.

Your continued participation in the Program after changes take effect will be subject to the updated terms, to the extent permitted by applicable law.

Contact Us

If you have any questions about these Terms of Service, cancellations, returns, replacements, or mobile messaging, please contact Glass Hub through the contact information provided on our official website.

Website: Glass Hub
Email: glasshub1111@gmail.com
WhatsApp: +91 85074 71111