Refund Policy

If you are eligible for a refund or a promotional code, as applicable, Glass Hub will process it according to the following guidelines:

• Refund for Online Payments: For eligible orders paid online through a credit card, debit card, UPI, net banking, or other supported payment methods, the refund will be initiated within 15–20 working days, where applicable, from the date the refund is approved. The amount will be refunded to the original payment method or processed through another suitable method, as determined by Glass Hub and subject to payment provider procedures.

• Refund for Card Payments at Delivery: For eligible orders paid by credit or debit card at the time of delivery, the refund will be processed to the original payment method or through another suitable method, depending on the circumstances and payment provider's procedures.

• Refund Through Promotional Code: Where a promotional code is offered instead of a monetary refund, it will be issued within 15–20 working days of approval. The code may be delivered by email or another communication method provided by Glass Hub.

• Use of Promotional Codes: Once a promotional code has been redeemed, it cannot be reactivated or reused if the order is subsequently cancelled by the customer or by Glass Hub, unless otherwise required by applicable law or expressly approved by Glass Hub.

• Refund Eligibility: Refunds are subject to the applicable return, replacement, and cancellation policies. Glass Hub may request order details, photographs, or other relevant information before approving a refund.

• Refund Processing Time: The time required for the refunded amount to appear in your account may vary depending on your bank, card issuer, payment provider, or financial institution.

For refund-related questions, please contact Glass Hub through the official contact details listed on our website.